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Receptionist AF P/T

Department: Parks, Rec & Community Svcs/RR Aquatic Center
Office: Rio Rancho Aquatics Center
Position Number:16216
Job ID#:35-11-450-12187-3
To be considered for this job:You must complete the on-line application form.

You must be able to type at least 30 net words per minute.

Instructions for testing: Go to the Citys website, then to EMPLOYMENT, then to IF THE OPEN JOB REQUIRES A TYPING TEST.

On-line typing test link:
Opening Date for In-House Candidates:8/30/17
Opening Date to the Public:9/6/17
Open until filled; for best consideration, apply by:9/15/17
Starting Salary (or salary range):$10.05
Other information about this position or about working with the City of Rio Rancho:A Drivers License is required for this position. Your driving record must always meet City insurability standards.

This position is covered by a Bargaining Unit.
Banner:This is the initial posting of this job opening.

This job will be posted internally for 7 calendar days for current employees to apply first, then will be released for external applicants.
If you are called for an interview or to attend a pre-employment testing session:If you are selected for an interview, you will be contacted via e-mail or telephone with a date, time and place to interview.
Typical schedule :Varies - TBD


Position Title: Receptionist AF   

Department/Division: Parks & Recreation-Indoor Aquatics 

Reports to: Department Director, Division Manager or Workgroup Supervisor  

 FLSA Status: non-Exempt  

 Bargaining Unit: AFSCME  

Pay Grade: 07A  

Job Status: Permanent, Part-Time  

Full Time Equivalent: .5  

Position Summary

A Receptionist performs receptionist duties, typing and filing correspondence, memoranda, reports, processing purchasing requests, cash handling, Xeroxing/scanning, staff scheduling, and may coordinate the daily work activities of others. 

Education, Training and Experience – minimum required to proficiently perform the job

Education / higher education: High School Graduate or equivalent 

Minimum number of years of directly related experience: Six months’ clerical or office experience 

Education and/or experience preferences: none 

Certifications, Licenses and Registrations

Driver’s License requirement: Infrequent Driver -- Regular Driver's License      Required Endorsements: None  

Note -- For any driver, driving record must always meet City driving and insurability standards.

Required certifications, licenses or registrations: in some areas, incumbent may be required to be certified in First Aid, CPR, AED, Cash Handling and Defensive Driving. 

Preferred certifications, licenses or registrations: Notary Public 

Knowledge, Skills and Abilities required to proficiently perform the job

Knowledge: Knowledge of Department/Division procedures, office procedures, and software. 

Skills:  Make arithmetic   and mathematical calculations quickly and accurately; Understand and follow   oral and written instructions; Organize, coordinate and complete tasks to   meet scheduled deadlines. Accurately   type documents quickly enough to be able to timely complete assignments and   produce an acceptable volume of work; complete work assignments with minimal   supervision; operate computers and other modern office equipment, including   online computer systems and related equipment. 

Abilities: Must be able to type rapidly and accurately enough to successfully produce documents/spreadsheets, communicate via e-mail, or perform data entry as necessary to accomplish the essential functions of the position (must test at 30 net WPM).   Use of technology, equipment and software typically used in the office environment. Ability to read, comprehend and carry out detailed but routine written or oral instructions. Ability to write short routine correspondence and memos.   Ability to effectively present information to employees and customers.   Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.   Ability to deal with problems involving numerous concrete variables in standardized situations. 

Interaction with Groups/Agencies/Entities: Internal:   Works with department supervisors,   managers and directors on routine assignments and special projects.   Maintains harmonious, courteous, and   understanding relationships, while fostering a collaborative teamwork   environment.   External: Works with vendors, contractors, customers,   the general public, or public officials on routine problems and issues in a   courteous and efficient manner.   Presents a friendly, courteous image for the City to the general public,   visitors, and public officials.      

Authorities and Accountabilities

Level of independent decision making: Minimal-incumbent primarily carries-out instructions and follows established procedures 

Budgetary/Financial/Asset accountability: Low -- Position is accountable to a Department Director or Division Manager and cannot make major decisions or obligate the City 

Span of control: Responsibility for own work; may have responsibility for an assigned workgroup 

Essential Functions

The following functions are typical for this position. The omission of specific functions does not exclude them if the work is similar, related or a logical assignment for this position. Other duties may be required and assigned.

  • Operate telephone switchboard to   answer, screen, or forward calls, providing information, taking messages, or   scheduling appointments.
  • Greet persons entering   establishment, determine nature and purpose of visit, and direct or escort   them to specific destinations.
  • Transmit information or documents to   customers, using computer, mail, or facsimile machine.
  • Hear and resolve complaints from   customers or the public.
  • Perform administrative support   tasks, such as proofreading, transcribing handwritten information, or   operating calculators or computers to work with pay records, invoices,   balance sheets, or other documents.
  • File and maintain records.
  • Provide information about   establishment, such as location of departments or offices, employees within   the organization, or services provided.
  • Collect, sort, distribute, or   prepare mail, messages, or courier deliveries.
  • Process and prepare memos,   correspondence, travel vouchers, or other documents.
  • Receive payment and record receipts for services.


Additional duties if assigned to the   Aquatics Center

  • Acts as front-desk receptionist,   taking admission fees, answering questions, and being the first point of   contact for patrons at City swimming facilities. Uses cash register, answers phone, and   greets the public.
  • Keeps accurate totals of monies   collected, and accounts for all receipts per instructions provided by   supervisor.
  • Promotes positive relationships with   the public, and is knowledgeable of all programs so that questions by the   public can be answered and pool rules and policies are enforced.
  • Assists with program registration /   party rentals.
  • Attends all training sessions and   in-service trainings.
  • Maintains an orderly and neat   reception / office area, assists in pool area, grounds and maintenance, and   cleanliness as assigned.
  • Works in cooperation with the Pool   Manager and Head Lifeguards. 

Physical Requirements and Working Conditions

Daily activity level: Primarily sedentary 

Physical characteristics: job requires oral   and aural communication; requires reading and comprehension of written materials;   requires normal vision; requires grasping with hand, gripping; keystroking or   repetitive motion of hands/fingers/arms; may be involved in verbal or   physical confrontations; bending/kneeling/crawling;   lifting/carrying/push/pull up to 20 lbs (on occasion, may need to maneuver   items weighing more than 20 lbs using dollies or hand trucks); and may   include working while standing for lengthy periods of time. 

Exposures: In some areas, incumbent may be exposed to biological agents, human/animal body fluids, blood borne pathogens, excrement or tuberculosis 

Extraordinary working conditions: none 

Hazardous equipment/machinery used: none 

Required personal protective equipment: In some areas, incumbent may be required to wear latex or rubber gloves 

If you need an accommodation for a disability that would enable you to apply or interview for this position, please contact the Human Resources Department at 505-891-5011 (fax: 505-891-9183).


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