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Dispatcher - Repost

Department: Police Dept/Sandoval Regional 911 Center
Office: Sandoval County Regional 911 Center
Position Number:60-10-421-1077-6
Job ID#:16221
To be considered for this job:You must complete the on-line application form.

Jobs in the Sandoval County Regional 911 Center require all applicants to be able to type at least 30 net wpm. You must take a typing test prior to applying.

Instructions for testing: Go to the Citys website, then to EMPLOYMENT, then to IF THE OPEN JOB REQUIRES A TYPING TEST.

On-line typing test link:

Please bring a copy of your typing test results to the Dispatch/Call-taker Orientation Session

On your application in the question "Daily Availability", you mut indicate you can work any shift including weekends and holidays
Opening Date for In-House Candidates:9/15/17
Opening Date to the Public:9/15/17
Open until filled; for best consideration, apply by:open until filled
Starting Salary (or salary range):15.64
Other information about this position or about working with the City of Rio Rancho:A Drivers License is required for this position. Your driving record must always meet City insurability standards.

This position is covered by a Bargaining Unit.
Banner:This is a repost of a previously-posted job, intended to solicit additional candidates. Candidates who applied for the initial posting need not reapply.
If you are called for an interview or to attend a pre-employment testing session:Multiple applicants will be tested for this position before individual candidates will be selected for an interview. You will be contacted with a date, time and place for the testing.

If you are selected for an interview, you will be contacted via e-mail or telephone with a date, time and place to interview.
Typical schedule :Schedule will vary. Must be available 24/7; must be able to work 10 hour shifts - no guaranteed schedule


Position Title: Dispatcher 

Department: Police  

Division: Communications  

Reports to: Shift Supervisor  

FLSA Status: non-Exempt  

Bargaining Unit: Police/Dispatch Bargaining Unit  

Pay Grade: 17C (Police/Dispatch CBA Grade C2)  

Job Status: Permanent, Full-time  

Full Time Equivalent: 1.0  

Position Summary

The Dispatcher dispatches law enforcement, fire, rescue and support services units to emergency scenes. They provide information to emergency personnel and emergency medical pre-arrival information to the caller as required. 

Education, Training and Experience – minimum required to proficiently perform the job

Education / higher education: High School Graduate or equivalent 

Minimum number of years of directly related experience: None 

Other requirements: Incumbents must be willing to work any days of the week (including weekends) and any hours of the day. Prior to applying, applicants must take & pass the city’s standard typing test with results of 30 net WPM or greater in order to be considered for this position. 

Education and/or experience preferences: None 

Certifications, Licenses and Registrations

Driver’s License requirement: Infrequent Driver -- Regular Driver's License      Required Endorsements: None  

Note -- For any driver, driving record must always meet City driving and insurability standards.

Required certifications, licenses or registrations: State certified dispatcher 

Time given after hire/promotion to obtain certification or licenses: Must become a State certified dispatcher within one year. 

Preferred certifications, licenses or registrations: None 

Knowledge, Skills and Abilities required to proficiently perform the job

Knowledge: Working knowledge of communications center equipment and software. 

Skills:  Must be able to type rapidly and accurately enough to successfully perform data entry as necessary to accomplish the essential functions of the position (must test at or above 30 net WPM).   Use of technology, equipment and software typically used in the office environment.   Must have excellent verbal communications skills.  

Abilities: Must be able to act calmly and promptly in stressful situations. Ability to interact effectively and professionally with the public. Must be willing to work irregular hours, holidays and overtime as necessary. Must have the ability to learn essential communications center equipment including the computer aided dispatch system, radio, fax machine, copy machine, phone system and other word processing software. Ability to learn the County's general geographic area. Ability to occasionally lift and/or move up to 20 pounds. Must be able to multi-task. 

Interaction with Groups/Agencies/Entities: Internal: Works     with Department staff and supervisors to ensure quality customer service.     Maintains harmonious, courteous, and professional relationships, while     fostering a collaborative teamwork environment.   External: Works with other agencies     throughout Sandoval County. Answers     questions from the public or public officials. Presents a friendly courteous image for     the City to the general public, visitors, and public officials. Works with vendors, contractors and other     agency officials to resolve service issues in a courteous and efficient     manner.     

Authorities and Accountabilities

Level of independent decision making: Moderate--incumbent is expected to analyze situations that are not covered by established procedures or instructions and suggest to supervisor a recommended course of action 

Budgetary/Financial/Asset accountability: None -- Position has no accountability for, or authority to make, budgetary or financial decisions. 

Span of control: Responsibility for own work (no supervision or leadership expectations) 

Essential Functions

The following functions are typical for this position. The omission of specific functions does not exclude them if the work is similar, related or a logical assignment for this position. Other duties may be required and assigned.

  • Receive and record incoming calls and radio transmissions.
  • Dispatch emergency units in response to emergency calls for service.
  • Provide concise and accurate information to appropriate emergency units.
  • Maintain accurate records of the location and status of all field units.
  • Assist callers in emergency first aid as prescribed in state-recognized emergency medical dispatch procedures.
  • Access information systems such as National Crime Information Center, New Mexico and National Law Enforcement Telecommunications System and local databases.
  • Provide emergency units with database information as requested.
  • Provide general information as requested by the public.
  • Perform general clerical duties as directed. 

Physical Requirements and Working Conditions

Daily activity level: Primarily sedentary 

Physical characteristics: Job requires oral and aural communication; Job requires reading and comprehension of written materials; Job requires normal vision;   Must be able to distinguish colors; Exposure to high noise levels; Fine finger manipulation; Grasping with hand, gripping; Keystroking or repetitive motion of hands/fingers/arms;   Involvement in verbal or physical confrontations; Bending/kneeling/crawling; Lifting/carrying/push/pull up to 20 lbs.; Working more than 8 hours/day; Shift work, including mid and grave; Working more than 5 days a week  

Exposures: None 

Extraordinary working conditions: None 

Hazardous equipment/machinery used: None 

Required personal protective equipment: None 

If you need an accommodation for a disability that would enable you to apply or interview for this position, please contact the Human Resources Department at 505-891-5011 (fax: 505-891-9183).


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