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Code Enforcement Supervisor MC - Repost

Department: Police Dept/Code Enforcement
Office: Police Department
Position Number:60-22-426-805-1
Job ID#:16223
To be considered for this job:You must complete the on-line application form.
Opening Date for In-House Candidates:9/18/17
Opening Date to the Public:9/18/17
Open until filled; for best consideration, apply by:open until filled
Starting Salary (or salary range):18.95
Other information about this position or about working with the City of Rio Rancho:A Drivers License is required for this position. Your driving record must always meet City insurability standards.
Banner:This is a repost of a previously-posted job, intended to solicit additional candidates. Candidates who applied for the initial posting need not reapply.
If you are called for an interview or to attend a pre-employment testing session:If you are selected for an interview, you will be contacted via e-mail or telephone with a date, time and place to interview.
Typical schedule :M-F


NOTE:  This vacancy announcement is a repost from a previous similar posting and has been amended to include a change in pay Grade and required certifications.  If you applied for the previous posting, Code Enforcement Supervisor, Grade 19A, there is no need to reapply to this new posting as your previous application will be reviewed for this current posting.


Position Title: Code Enforcement Supervisor MC  

Department: Police  

Division: Code Enforcement  

Reports to: Captain – Support Services  

FLSA Status: Exempt

Bargaining Unit: none  

Pay Grade: 20A  

Job Status: Permanent, Full-time 

Full Time Equivalent: 1.0  

Position Summary

Under the direct supervision of the Captain of Support Services performs administration functions related to the criminal enforcement of all city ordinances and state laws as needed with a primary focus on immediate public safety, health and welfare issues of the residents of the City of Rio Rancho. Oversees the daily operation of the Police Code Enforcement Division to insure the highest levels of service possible to the community.

Education, Training and Experience – minimum required to proficiently perform the job

Education / higher education: AA Degree 

            For required college degrees, applicable field(s) of study: Law or code enforcement, Business or Management 

Minimum number of years of directly related experience: One (1) year experience and/or training in Code Enforcement; one (1) year experience in a supervisory position. In lieu of a degree, incumbent must possess four (4) years of experience and/or training in Code Enforcement plus one (1) year experience in a supervisory position. 

Education and/or experience preferences: None 

Certifications, Licenses and Registrations

Driver’s License requirement: Frequent Driver -- Regular Driver's License      Required Endorsements: None  

Note -- For any driver, driving record must always meet City driving and insurability standards.

Required certifications, licenses or registrations: None 

Preferred certifications, licenses or registrations New Mexico Municipal League; Certified Zoning Official.  

Knowledge, Skills and Abilities required to proficiently perform the job

Knowledge: Principles, practices and methods of investigation and enforcement of federal, state and City codes and ordinances in assigned area. Local regulations and professional standards related to test sampling of waste products that could impact the health and safety of residents in assigned area. Public speaking and public relations and public relations methods.

Skills:  Must be able to type rapidly and accurately enough to successfully produce documents/spreadsheets, communicate via e-mail, or perform data entry as necessary to accomplish the essential functions of the position.   Use of technology, equipment and software typically used in the office environment. Problem identification, resolution and conflict management. Performing research, make independent investigations and decisions. Maintain a high degree of organization and attention to detail in dealing with Code Enforcement matters. Interpretation of laws, rules, regulations specific to a variety of health, safety, conservation, environmental or nuisance prevention codes and regulations in assigned area. Interpretation of oral, written, mathematical, legal, statistical and regulatory information dealing with investigation, evidence gathering and preservation, and enforcement of regulatory, environmental, health and safety ordinances and standards in assigned area. Operation of standard office equipment including a personal computer using word processing and spreadsheet applications, including Paradox and HTE. 

Abilities: Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Carry out instructions furnished in written, oral, or diagram form.   Write routine reports and correspondence. Speak effectively before groups of customers or employees. Use math concepts to present data in charts, graphs, and presentations. Represent the City in a mature, tactful, and professional manner while trying to gain compliance; Establish and maintain effective working relationships with coworkers, officials, customer departments, contractors, regulatory agencies and the public; Find appropriate solutions to problems; Communicate effectively with the public verbally and in writing on complicated code and zoning issues in a clear and concise manner.  

Interaction with Groups/Agencies/Entities: Internal: Works   with other department supervisors and managers on routine assignments and   special projects.   Maintains   harmonious, courteous, and understanding relationships, while fostering a   collaborative teamwork environment.     External Works with the general public and public officials to address   code enforcement problems and violations.   Answers questions to citizens, elected officials, City staff, courts,   and interested parties about Code Enforcement operations. Presents a friendly, courteous image for   the city to the general public, customers, and public officials. 

Authorities and Accountabilities

Level of independent decision making: High--incumbent is expected to analyze complex situations and take appropriate action 

Budgetary/Financial/Asset accountability: Low -- Position is accountable to a Department Director or Division Manager and cannot make major decisions or obligate the City 

Span of control: Responsibility for the assigned Division 

For positions that supervise:

  • Approximate number of employees directly supervised: 6 
  • Approximate number of employees indirectly supervised through subordinate managers/supervisors (excludes direct reports): None 

Essential Functions

The following functions are typical for this position. The omission of specific functions does not exclude them if the work is similar, related or a logical assignment for this position. Other duties may be required and assigned.

  • Supervises the code enforcement officers to ensure that customers receive continuous quality service.
  • Determines with the assistance of the _Captain, work procedures and prepares work schedules and assignments. Ensures that incoming complaints are prioritized and delegated to the appropriate agencies or officers in the city.
  • Issues written and oral instructions to subordinates on work priorities, timelines, and tasks.  
  • Studies and standardizes procedures to improve operations and employee productivity.  
  • Maintains harmony among subordinates, and resolves conflicts and grievances.
  • Conducts _weekly monthly and quarterly reports of all personnel field statistics.
  • Responds to complaints from public, administration and elected officials.
  • Assists code enforcement officers in performing their duties and provides recommendations for appropriate training opportunities. Ensures that all officers are meeting the required training as provide by the Human Resources Department, as well as the required 16 hours of safety training.
  • Supervises the code enforcement officers in their daily activities.
  • Conducts employee evaluations, recommends hiring, termination, and disciplinary actions in accordance with the requirements of the AFSCME Union contract.  
  • Presents information programs to Neighborhood Associations, Planning & Zoning Boards, Governing Body and any other group that is in need of information on the progress of the City’s growth in relation to code violations.
  • Oversees customer service, investigates and resolves complaints and problems.
  • Prepares the code enforcement budget and makes

Purchase of necessary equipment and supplies.

  • Oversees any grant programs that are active.
  • Functions as a Code Enforcement Officer.
  • Works with local law enforcement and other City departments on customer disputes, and issues that are not code violations but are health and safety problems. Works with the City Clerk’s office investigating illegal businesses or unlicensed businesses to ensure they have obtained permits, licenses, and certificate of occupancy before any business activity is conducted.
  • Contacts property owners on behalf of the Finance Department making them aware of current pending fees owed the city for false alarm billing.
  • Processes foreclosed properties registered by the city maintain the HTE system as well as hard copies of all homes filed as foreclosures. Insures all appropriate fees are paid before the residence can be entered as a foreclosure, and that the billing and contact information are accurate. Works with the property preservation companies on clean-up of any properties found in violation of city ordinance. Works with the state Attorney General’s office on homes that have become a blight and no apparent action is being taken to bring the property into compliance. Processes checks sent directly to the Code Enforcement office through the finance department as payment of foreclosures.
  • Processes abandoned or foreclosed properties for demolition, including prepares bid notices and consults with the City Attorney’s Office. Responsible for the maintenance and up keep of the department assigned vehicles for patrolling (four wheelers) as well as selecting the area to be worked in through a departmental tact plan.
  • Prepare a variety of written reports, memos, and correspondence related to enforcement activities.
  • Manage and create/post content for social media platform.  

Physical Requirements and Working Conditions

Daily activity level: Blend of sedentary and physical work 

Physical characteristics: Job requires oral and aural communication; Job requires reading and comprehension of written materials; Job requires normal vision ; Must be able to distinguish colors; Fine finger manipulation; Grasping with hand, gripping; Keystroking or repetitive motion of hands/fingers/arms; Involvement in verbal or physical confrontations; Climbing Ladders; Working at heights (towers, poles, bucket lift); Bending/kneeling/crawling; Lifting/carrying/push/pull up to 50 lbs.; Working while standing for prolonged periods of time; Walking long distances; Working more than 8 hours/day. 

Exposures: Exposure to biological agents, human/animal body fluids, blood borne pathogens, excrement or tuberculosis; Exposure to excessive amounts of dust, flying particles, toxic vapors, noxious fumes or mists; Exposure to sharp objects including razor blades, teeth, finger/paw nails (incl. biting); Falling objects could injure feet; Working outside in inclement weather conditions. 

Extraordinary working conditions: None 

Hazardous equipment/machinery used: None 

Required personal protective equipment: Gloves (incl. Kevlar gloves). 

If you need an accommodation for a disability that would enable you to apply or interview for this position, please contact the Human Resources Department at 505-891-5011 (fax: 505-891-9183).


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