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Department: Library & Information Services
Office: Loma Colorado Library
Position Number:45-05-450-12293 (1&2)
Job ID#:17201
To be considered for this job:You must complete the on-line application form.

You must attach a cover letter.

You must attach a resume.
Opening Date for In-House Candidates:October 25, 2022
Opening Date to the Public:October 25, 2022
Open until filled; for best consideration, apply by:November 8, 2022
Starting Salary (or salary range):26.67
Other information about this position or about working with the City of Rio Rancho:A Drivers License is required for this position. Your driving record must always meet City insurability standards.
Banner:This is the initial posting of this job opening.
If you are called for an interview or to attend a pre-employment testing session:If you are selected for an interview, you will be contacted via e-mail or telephone with a date, time and place to interview.
Typical schedule :40 hours

Position Title:          Library Services Manager MC

Department:           Library & Information Services    

Reports to:             Library Deputy Director

FLSA Status:           Exempt  

Bargaining Unit:       none

Pay Grade:              27A

Job Status:              Permanent  

Full Time equivalent: 1.0

Position Summary

The Library Services Manager oversees the operation and administration of major library service initiatives within the Rio Rancho Community. The Manager provides exceptional customer service; directs employee work around service delivery within their defined initiative area; supervises and directs employees and working groups; coordinates with other library Teams; and chairs standing and ad hoc committees. The Manager serves on the library senior Leadership Team and assists the Deputy Library Director and Library Director with strategic planning, policy development, and other special projects.


The Library Services Manager may participate in library evening and/or weekend rotations. 

Education, Training and Experience – minimum required to proficiently perform the job

Education / higher education: Master's Degree 

           For required college degrees, applicable field(s) of study: Library Science (MLS), Customer Experience, Public Administration 

Minimum number of years of directly related experience: Five (5) years related experience in library services, including one year of supervising staff.    

Education and/or experience preferences: Customer Service, Events Planning, Management and Supervision, Facilities Management 

Certifications, Licenses and Registrations

Driver’s License requirement: Infrequent Driver -- Regular Driver's License      Required Endorsements: None  

Note -- For any driver, driving record must always meet City driving and insurability standards.

Required certifications, licenses or registrations: None

Time given after hire/promotion to obtain certification or licenses: None 

Preferred certifications, licenses or registrations: None 

Knowledge, Skills and Abilities required to proficiently perform the job

Knowledge: Customer service and user experience principles. Library management principles, collections and systems, and online reference applications. Staff supervision, training and mentoring. Planning events and programs, and in establishing and building partnerships between communities and/or organizations. 

Skills:  Must be able to type rapidly and accurately enough to successfully produce documents/spreadsheets, communicate via e-mail, or perform data entry as necessary to accomplish the essential functions of the position.   Use of technology, equipment and software typically used in the office environment. Excellent written and verbal communication skills required.  

Abilities: Ability to build and maintain interpersonal relationships across organizations. Ability to design, train for, and deliver exceptional customer experiences. Operate a personal computer to access Internet and on-line database resources and use word processing and spreadsheet applications.   Write technical reports, library planning documents, business correspondence, and procedures manuals.   Effectively present information and respond to questions from colleagues. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form 

Interaction with Groups/Agencies/Entities: Internal: Internal: Works with individuals and teams across the library and at all levels to assess talent, schedule personnel, provide customer service training, and to build and maintain an organizational culture based on community needs. Maintains harmonious, courteous, and understanding relationships, while fostering a collaborative teamwork environment. External: Build and maintain partnerships with community organizations and individual community stakeholders. Promotes and solicits feedback on library services to the general public. Build and maintain relationships with City of Rio Rancho facilities personnel. Presents a courteous and friendly image for the City with the general public.  

Authorities and Accountabilities

Level of independent decision making: High--incumbent is expected to analyze complex situations and take appropriate action 

Budgetary/Financial/Asset accountability: Moderate - Position is directly accountable to the City Manager. Can sign contracts and obligate the City with the approval of the City Manager. 

Span of control: Responsibility for the assigned Division 

Essential Functions

The following functions are typical for this position. The omission of specific functions does not exclude them if the work is similar, related or a logical assignment for this position. Other duties may be required and assigned.


•             Determines work procedures, prepares work schedules, and expedites workflow for a library service or function.

•             Issues written and oral instructions to subordinates on work product, priorities, timelines, and task specifications.

•             Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.

•             Studies, recommends, and implements policies and procedures to improve department and employee productivity.

•             Maintains harmony among subordinates and resolves conflicts and grievances.

•             Works with subordinates to address errors, omissions, and complaints in order to maintain effective customer             service.

•             Assists subordinates in performing their duties and provides training and education as required.

•             Supervises assigned library staff, carries out staff evaluations, and recommends hiring, termination or disciplinary actions.

•             Participates in the creation and regular revisions of library planning documents, including Master Plan, Collection Development Plan, and Library Technology plan. Is responsible to ensuring implementation of these plans at department or branch level.

•             Participates in the creation of the Department budget, setting annual divisional goals and objectives, and identifying expenditures needed to carry them out.

•             Oversees planning and development of special events for the Department to include logistics, programming, and volunteer recruitment and scheduling.

•             Assists the general public in accessing and using library resources both in-house and on-line.

•             Oversees collection development and collection care tasks in assigned areas.

•             Schedules staff to assure coverage as directed by the Library Director. Oversees staff who may be working nights and weekends. Presence may be required in the facility nights and weekends.

•             Responsible for technology needs of the facility, including liaison with Information Technology staff, software vendors, etc.

•             Responsible for facility maintenance and management, including facility security (will be primary point of contact for security alarms or other security concerns).

•             May be scheduled/required to work nights and weekends.

•             Lead on implementation and coordination of system-wide training of all staff and volunteers on topics including, but not limited to: circulation, selection, specialty services, programs, customer service, etc.

•             Keeps abreast with professional developments and current events; reads journals, reviews books, bibliographies and other media. Participates in applicable educational opportunities.

Physical Requirements and Working Conditions

Daily activity level: Blend of sedentary and physical work 

Physical characteristics: Job requires oral and aural communication; Job requires reading and comprehension of written materials; Job requires normal vision; Grasping with hand, gripping; Keystroking or repetitive motion of hands/fingers/arms; Involvement in verbal or physical confrontations; Bending/kneeling/crawling; Lifting/carrying/push/pull up to 49 lbs.; Working while standing for prolonged periods of time; Working more than 8 hours/day; Working more than 5 days a week 

Exposures: Exposure to biological agents, human/animal body fluids, blood borne pathogens, excrement or tuberculosis . 

Extraordinary working conditions: None  

Hazardous equipment/machinery used: None 

Required personal protective equipment: None  


If you need an accommodation for a disability that would enable you to apply or interview for this position, please contact the Human Resources Department at 505-891-5011 (fax: 505-891-9183).


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