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Department: Library & Information Services
Office: Loma Colorado Library
Position Number:45-05-450-12182-2
Job ID#:17208
To be considered for this job:You must complete the on-line application form.

You must attach a resume.
Opening Date for In-House Candidates:October 25, 2022
Opening Date to the Public:November 1, 2022
Open until filled; for best consideration, apply by:November 8, 2022
Starting Salary (or salary range):20.89
Other information about this position or about working with the City of Rio Rancho:A Drivers License is required for this position. Your driving record must always meet City insurability standards.

This position is covered by a Bargaining Unit.
Banner:This is the initial posting of this job opening.
If you are called for an interview or to attend a pre-employment testing session:If you are selected for an interview, you will be contacted via e-mail or telephone with a date, time and place to interview.
Typical schedule :as scheduled

Position Title:          Library IT Technician AF

Department:           Library & Information Services    

Reports to:             Library Supervisor

FLSA Status:           non-Exempt  

Bargaining Unit:       AFSCME

Pay Grade:              22A

Job Status:              Permanent  

Full Time equivalent: 1.0

Position Summary

The Library Technician is responsible for providing assistance in the maintenance and support of public and staff computer equipment of various types and assisting staff in use of software and computer-related equipment. 

Education, Training and Experience – minimum required to proficiently perform the job

Education / higher education: Bachelor's Degree 

           For required college degrees, applicable field(s) of study: Information Technology, Computer Science, or a directly related discipline 

Minimum number of years of directly related experience (in addition to substitution of experience for college degrees): One year. In lieu of a degree, incumbent must possess five years of relevant experience that includes personal computers and network support. 

Education and/or experience preferences: A+ Certified Technician; Microsoft Certified Software Engineer 

Certifications, Licenses and Registrations

Driver’s License requirement: Infrequent Driver -- Regular Driver's License      Required Endorsements: none  

Note -- For any driver, driving record must always meet City driving and insurability standards.

Required certifications, licenses or registrations: none 

Preferred certifications, licenses or registrations: none 

Knowledge, Skills and Abilities required to proficiently perform the job

Knowledge: Knowledge and skills in the support and maintenance of desktop computer equipment, printers and software including Microsoft Office, Outlook, Windows 7, email, and Internet applications. 

Skills:  Must be able to type rapidly and accurately enough to successfully produce documents/spreadsheets, communicate via e-mail, or perform data entry as necessary to accomplish the essential functions of the position. Use of technology, equipment and software typically used in the office environment. Expert skills in PC hardware, software and component-level troubleshooting. 

Abilities: Exercise initiative, independent judgment and independent problem solving. Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Carry out instructions furnished in written, oral, or diagram form. Write routine reports and correspondence. Speak effectively before groups of customers or employees. 

Interaction with Groups/Agencies/Entities: Internal: Works with division staff, supervisors or managers on computer technology problems and modifications and special projects. Works with City IT staff to troubleshoot and solve complex technical and network problems. Maintains harmonious, courteous, and understanding relationships, while fostering a collaborative teamwork environment. Communicates with staff at a non-technical level. External: Interacts with vendors to receive computing equipment and resolves problems as required. Presents a friendly and courteous image for the City with vendors, contractors, public officials, and the general public. 

Authorities and Accountabilities

Level of independent decision making: Moderate--incumbent is expected to analyze situations that are not covered by established procedures or instructions and suggest to supervisor a recommended course of action 

Budgetary/Financial/Asset accountability: Low -- Position is accountable to a Department Director or Division Manager and cannot make major decisions or obligate the City 

Span of control: Responsibility for own work (no supervision or leadership expectations) 

Essential Functions

The following functions are typical for this position. The omission of specific functions does not exclude them if the work is similar, related or a logical assignment for this position. Other duties may be required and assigned.

  • Performs minor repairs or upgrade to computer software and equipment. Installs software and computer equipment in conjunction with City Information Technology staff. 
  • Troubleshoots problems and researches methods for solutions.
  • Assists in selection of computer hardware, software and supplies as requested
  • Organizes and maintains an inventory of equipment, software, computer-related supplies and spare parts.
  • Cleans, inspects, and evaluates problem equipment or printers.
  • Assists staff in use of personal computer equipment and software.
  • Receives oral or written instructions from supervisor.
  • Reports problems or needs to supervisor and prepares written reports as necessary.
  • Reads manuals and self-trains in order to acquire in-depth knowledge of library- supported software and equipment.
  • Attends workshops and training as required.
  • Reports complex problems and issues to City Information Technology staff and works with them to troubleshoot and resolve problems.
  • Assists in various computer related projects.
  • Performs related tasks as assigned by supervisor.
  • May be scheduled/required to work nights and weekends 

Physical Requirements and Working Conditions

Daily activity level: Blend of sedentary and physical work 

Physical characteristics: Job requires oral and aural communication; Job requires reading and comprehension of written materials; Fine finger manipulation; Grasping with hand, gripping; Keystroking or repetitive motion of hands/fingers/arms; Climbing Ladders; Bending/kneeling/crawling; Lifting/carrying/push/pull up to 49 lbs 

Exposures: Exposure to sharp objects including razor blades 

Extraordinary working conditions: None 

Hazardous equipment/machinery used: None 

Required personal protective equipment: None 

If you need an accommodation for a disability that would enable you to apply or interview for this position, please contact the Human Resources Department at 505-891-5011 (fax: 505-891-9183).


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